Arrivals

As we all know not all arrivals are conveniently on one plane! There are different types of arrivals, large multiple arrivals, group arrivals, small multiple arrivals or a mixture of all of the above plus a few individuals.

For all of them the formula within the airport is pretty much the same. The guests are met from the plane and escorted through immigration to the luggage belts whereupon locating their cases (which are handled by the airport porters) they move to their transfer to the hotel.

It's really that easy. To explain the details of how we do this would just make thing more complex however, all guests are treated as VIPS, for example none of the guests will ever be have to carry their own suitcases. All guests will use the fast track immigration system no guests will have to trace or track missing suitcases (this we do) or be caught up in any unnecessary delays ie visas etc (well unless they have forgotten to tell us they need one!!)

For larger groups and large multiple arrivals we would normally use an assembly point system where by the Clients logo's are displayed as assembly point type signs.

We then have three base collection points, each base collection point (immigration, luggage collection and hotel transfer) will be staffed with the required number of people to help and assist the group through. People ask us if it is possible to have exclusive immegration desks, this is all taken care of in the fast track service.

For the transportation for the smaller groups cars and coaches are booked as appropriate - the luggage goes separately for the large arrivals and with the guests for the small ones

For very large groups with an intensive arrival pattern we use coaches and cars on a 24hr hire basis, so a coach does an arrival then returns to the airport and is held until required again, this can reduce arrival and departure transfer costs by half with the right group, (and the right information!! Check out the Online Delegate Registration section to avoid all challenges in this area! )

On arrival at the hotel we have a welcome reception (descriptions and menus are available in the hotels section) that is tailored to fit with the arrivals and finishes after the last arrivals if they are multiple, it is during this that the guests will be able to relax, check in and have a drink before going to bed, hopefully finding their own luggage in their own rooms.

Departures

Again these are pretty much the same as the arrivals but, logically, in reverse.

Dubai airport is extremely user friendly with completely adequate amount of check in desks open for each departure. If required we can arrange for someone to be in the airport with them to assist where necessary.

For those airlines that still require it, all guests will be reconfirmed on to the flights a few days before departure and for large groups luggage transfers etc are just a normal part of the event game.